Shipping policy

Shipping Policy

Order processing
Orders are processed and dispatched within 1 to 2 business days. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email with tracking as soon as your order ships.

Where we ship
We currently ship to the United Kingdom, United States, Canada, Australia and New Zealand. If your country isn't listed at checkout, we're not able to ship there yet.

Delivery times
Once dispatched, orders typically arrive within 6 to 10 business days, wherever you are among the regions we ship to. These are estimates, not guarantees. Delivery can take longer during peak periods or due to circumstances outside our control, such as carrier delays or customs processing.

Shipping costs
UK shipping is free on orders over £40. For orders under £40, a small flat shipping rate applies and is shown clearly at checkout before you pay. Shipping costs for all other regions are calculated at checkout.

Tracking your order
Every order is tracked. You'll receive a tracking link by email once your order is dispatched. You can also track your order any time on our Track Your Order page. Please allow up to 48 hours after dispatch for tracking to update.

Customs, duties and taxes
International orders may be subject to import duties or taxes charged by your country's customs authority once the parcel arrives. These charges are the responsibility of the customer and are not included in the order or shipping total. We have no control over these charges and cannot predict their amount.

Wrong address
Please double-check your shipping address at checkout. We're not able to reroute a parcel once it's dispatched, and we can't take responsibility for orders sent to an address entered incorrectly. If a parcel is returned to us due to an incorrect address, we'll contact you to arrange redelivery, which may incur an additional shipping charge.

Lost, delayed or damaged parcels
If your tracking hasn't updated in 12 business days, or your order arrives damaged, contact us at hello@feelflushed.comand we'll help put it right. For damaged items, a photo helps us resolve it faster.

Questions
Any shipping question, email us at hello@feelflushed.com and a real person will get back to you.